Shipping policy

We ship Pearliva jewellery and accessories across India. This page explains how long orders take, what shipping costs and what to do if something goes wrong.

Where we ship

We deliver to all serviceable PIN codes in India. We don’t ship internationally at the moment. Enter your PIN code at checkout to confirm delivery to your area.

Processing time

Orders are processed and dispatched within 1-2 business days of being placed.
Business days are Monday to Saturday, excluding public holidays.
Orders placed on Sundays or public holidays are processed on the next business day.
During festive seasons and sales, processing may take a little longer. We’ll let you know if your order is affected.

Delivery time

Once dispatched, orders are delivered within 5-7 business days across India.
Remote locations and areas with limited courier coverage may take a few extra days.
Delivery times are estimates. Weather, strikes, courier delays and other events outside our control can affect them.

Shipping charges

Shipping charges, if any, are calculated at checkout and shown before you pay. Any offer such as free shipping on a minimum order value will be clearly stated on the website at the time.

Order tracking

When your order is dispatched, we’ll send you an email with your courier name and tracking link.
Tracking updates can take up to 24 hours to appear after dispatch.
If your tracking hasn’t moved for 3 days, write to us and we’ll follow up with the courier.

Delivery attempts

The courier will usually attempt delivery up to 3 times. Please keep your phone reachable and make sure your address and PIN code are correct.
If delivery fails because of an incorrect address, an unreachable phone number or repeated refusal, the order may be returned to us. We’ll contact you to arrange reshipping, which may carry an extra shipping charge, or to cancel the order with a refund.

Cash on delivery

Where cash on delivery is offered, it’s shown as a payment option at checkout. We may call or message you to confirm COD orders before dispatch. Orders that can’t be confirmed may be cancelled.

Packaging

Every order is packed securely to protect your jewellery in transit. Please record a short unboxing video when you open your parcel. It helps us resolve any damage claim quickly.

Damaged, lost or wrong orders

Damaged or wrong item: write to us within 48 hours of delivery with your order number and clear photos. We’ll arrange a replacement or refund as set out in our Return and refund policy.
Lost in transit: if your order hasn’t arrived 10 business days after dispatch, contact us. We’ll investigate with the courier and send a replacement or full refund.
Marked delivered but not received: contact us within 48 hours so we can raise it with the courier.

Changing your address

You can change your delivery address only before your order is dispatched. Write to us as soon as possible with your order number and the new address.